Privacy Policy

1. Introduction and Overview

Thank you for using the LemonHat Platform! We are committed to providing you the best online shopping experience possible. This Privacy Policy explains what information we (Lemon Hat Corporation) collect, how that information is used, under what circumstances we share information, and the choices you can make about that information. This Privacy Policy applies whether you access the LemonHat Platform as defined in the Terms of Service) through a browser, a mobile application, or any other method.
This Privacy Policy also describes how we collect, use and disclose your personally identifiable information (“PII”). PII is information about you that may be used to identify you (such as your name, phone number, or address).
Additional Disclosures:
We may provide different or additional disclosures relating to the processing of personal information about residents of certain countries, regions or states. Listed below are additional disclosures that may be applicable to you.
If you are a California resident, please see the additional privacy disclosures below in section  Disclosure For California Residents.

2. Information we collect

Information you provide to us or allow others to provide to us

At various points in the LemonHat experience, you may provide us with information about yourself. For example, when you create an account through the Platform, you provide us with personal information like your name, phone number, email address and profile picture. And if you place an order through the Platform, we collect information including your address credit card information and the details of your order. Your account information may be updated or corrected by accessing your account settings.

Contacts Information:

If you allow the LemonHat Platform to access the address book on your device through the permission system used by your mobile operating system or browser, we may access and store names and contact information from your address book to facilitate social interactions (friends referral offers, sending product recommendations)  through our Platform and for other purposes described in this Statement or at the time of consent or collection.

Location Information:

When you use the Platform, we may collect precise location data. For instance, if you allow the Platform to access location services through the permission system used by your device's mobile operating system or browser, we may collect the precise location of your device. We use your location information to assist you in finding nearby stores for which pickup option is available, to facilitate the nearby pick up location, show driving directions, or other similar purposes and for analytics purposes. You can choose whether or not to enable the location tracking feature through the settings on your device or browser, or when prompted by the LemonHat Platform. We may also infer your general location information, for example by using your internet protocol (IP) address.

Transaction Information:

We collect transaction details related to your use of our Platform, including the type of service requested, date and time the service was provided, items added or removed from the cart or list, amount charged, and other related transaction details. Additionally, if someone uses your referral code, we may associate your name with that person.

Technical information about usage of the Platform :

When you use the Platform, or browse our sites, either through a browser or mobile app, we automatically receive some technical information ( the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information) about the hardware and software that is being used. We also collect server and device logs that may include information like device IP address, access dates and times, app features or pages viewed,  pages that you navigate to and links that you click, searches that you run on the Platform, app crashes and other system activity, type of browser, the third-party site or service you were using before interacting with our Platform and other ways you interact with the Platform

Cookies, Pixels, and Other Tracking Technologies:

We, our partners, our advertisers, and third-party advertising networks use various technologies to collect information, including but not limited to cookies, pixels, scripts, and device identifiers. Cookies are small text files that are sent by your computer when you access our Platform through a browser. We, our partners, our advertisers, and third-party advertising networks may use session cookies (which expire when you close your browser), persistent cookies (which only expire when you choose to clear them from your browser), pixels, scripts, and other identifiers to collect information from your browser or device that helps us do things such as understand how you use our Platform and other Platform; personalize your experience; measure, manage, and display advertising on the Platform or on other Platform; understand your usage of the Platform and other Platform in order to serve customized ads; and remember that you are logged into the Platform. Our partners, advertisers, and third-party advertising networks may use these technologies to collect information about your online activity over time and across different websites or online Platform. By using your browser settings, you may block cookies or adjust settings for notifications when a cookie is set. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track,” visit http://www.allaboutdnt.com .

We employ some third-party services to help us understand the usage of the Services and the performance of advertising, and these third parties may also deploy cookies, pixels, or other identifiers on the Services or collect information through our mobile applications. For example, we use Google Analytics to understand, in a non-personally identifying way, how users interact with various portions of the Services -- you can learn more about information that Google may collect here.

Children

Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information (as defined by the U.S. Children’s Online Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If we obtain actual knowledge that any information we collect has been provided by a child under the age of 13, we will delete that information to the extent required by applicable laws.

We do not knowingly “sell,” as that term is defined under the California Consumer Protect Act (“CCPA”), the personal information of minors under 16 years old who are California residents.

3. How we use your information

We may use the information we collect for various purposes, including to:

Provide the Services to you, improve the quality of the service, and develop new products and services

Allow our partner store (our retail partner and their employees/agents where applicable or our third-party providers) to choose your items at a retailer site, pack items in bags to make order ready for pick up for you, and/or call or text you with any updates or issues

Charge you for the purchase and delivery costs through one or more payment processing partners

Offer you customized content (including advertising, offers, and promotions)

Understand how users interact with the Services (including advertising both on and off the Services) as a whole, to test new features or changes in our features, to prevent fraud and abuse of our Services and to monitor and analyze usage and activity trends;

Provide customer service, respond to your communications and requests, and contact you about your use of the Services

Fulfill any other business or commercial purposes at your direction or with prior notice to you and your consent

You can opt-out of receiving promotional communications from LemonHat retail partners by unsubscribe mechanism in the app.

4. What we share

The Services comprise a platform that presents you with a set of one or more retailer virtual storefronts from which you can select goods for picking, packing, and for you to pick up in-store. In order to make this work, we need to share information about you and your order with the other parties who help enable the service. This includes, for example, the payment processing partner(s) that we use to validate and charge your credit card, and the retail partner(s) from which you are purchasing goods. To be clear, only our payment processing partner(s) receive credit card information.

We also share information under the following principles:

With your consent or at your direction — We will share your information with entities outside of the Services when we have your consent to do so or it is done at your direction. For example:

If you invite friends to use the Services through our referral program or to share a shopping list or cart, we will share information with the friends you invite like your name, phone number, alias, picture, items in the list or cart and orders placed from that list or cart. Likewise, if you choose to join someone else’s list or cart, they will see your information.

With our retail partners — We may share your information with our retail partners in order to provide and maintain the Services.

For external processing or service provision — We sometimes share information with third parties to process information on our behalf or to otherwise provide certain services (such as order processing services, advertising services, or information to better tailor our services to you). For the purposes of this processing or provision of services, we may share your information with such third parties under appropriate confidentiality provisions.

For legal purposes — We may share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public, or LemonHat.

On a non-personal or aggregate basis — We share information on both a non-personally identifying basis (including, but not limited to, order and delivery details but not including credit card information) or an aggregate basis.

For business purposes — We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. We may also share your information between and among LemonHat, and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

5. Security

We employ and maintain reasonable administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure.

We will make any legally required notifications of any breach of the security, confidentiality, or integrity of PII (as breaches are defined under applicable state or federal statutes on security breach notification). To the extent permitted by applicable laws, we will make such notifications to you without unreasonable delay, as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

6. Changes to this Policy

This policy may change from time to time and any revised Privacy Policy will be posted at this page, so we encourage you to review it regularly.

7. Disclosures for Residents of California

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. LemonHat does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.

8. Contact Information

Questions or comments about our Privacy Policy? Contact LemonHat Privacy Team at: legal@lemonhat.io

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